We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 2goautocare@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 2goautocare@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 2goautocare@gmail.com.

📦 Return Policy – 2Go Auto Care

At 2Go Auto Care, we want you to be completely satisfied with your purchase. If you are not 100% happy with your order, you may return eligible items under the following conditions:

✅ Eligibility

• Returns are accepted within 30 days from delivery date.

• Items must be unused, uninstalled, and in their original packaging.

• Proof of purchase (receipt or order confirmation) is required.

🚫 Non-Returnable Items

• Installed or used auto parts, oils, and fluids.

• Special orders and clearance items.

• Gift cards.

🔄 Exchanges

If you received the wrong item or a defective product, we will gladly exchange it at no additional cost.

💵 Refunds

• Approved returns will be refunded to the original payment method.

• Please allow 5–7 business days for the refund to appear in your account.

• Shipping fees are non-refundable.

🚚 Return Process

1. Contact us at [2goautocare@gmail.com] to request a return authorization.

2. Securely package your item and include proof of purchase.

3. Ship it to:
   2Go Auto Care – [2542 Covington Pike Memphis TN 38128]

Customers are responsible for return shipping costs unless the item is defective or an error occurred with the order.

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